INSTITUTE FOR ABORIGINAL DEVELOPMENT

 


Certificate II in Community Services - First Point of Contact (CHC20302)

Length of course: 335-500 hours

Description:

This qualification applies to workers who support individuals by providing a first point of contact in a crisis situation and referral to a broad range of services. Workers may provide assistance and support to clients accessing a service or experiencing issues such as alcohol and/or other drug issues. Workers assist people in meeting their immediate needs e.g. by providing shelter and food. At this level workers provide short-term contact with clients in a crisis situation during which time they establish a helping relationship to define the crisis and provide referral information where appropriate. These positions generally have direct phone contact with clients, identify presenting needs and refer to appropriate services and support.

Workers at this level are required to have an understanding of Indigenous culture and history and to work with local communities in the provision of services.

Occupational names my include:

Contact Officers
Assistant Community Workers
Night / Community Patrol Workers
Customer Service Staff
Reception / Front Desk Staff

Packaging Rules
11 units must be selected fro this qualification including:
 * 7 compulsory units
 * 4 elective units

Compulsory units :                                                                                    Nominal Hours

CHCCS301A     Work within a legal and ethical framework 50
CHCCOM1B      Communicate with people accessing the services of the organization 15
CHCCSOC        Deliver service to clients 15
CHCCS201A     Prepare for work in the Community Services Industry 50
CHCCS401A     Facilitate co-operative behaviour            40
CHCOHS201A   Follow the organisation’s occupational health and safety policies  30
CHCCS5B         Identify and address specific clients needs OR   15
CHCCS8A         Provide first point of contact                  30

Elective units:                                                                                            Nominal Hours  
And at least TWO of the following:

CHCAC3C        Orientation to aged care work   50
CHCAOD1B      Introduction to alcohol and other drugs work    70
CHCCD7B        Support community resources   30
CHCCH25A       Introduction to work in social housing    30
CHCCH26A       Support client participation in the organisation   50
CHCCS1B        Deliver and monitor services to clients         20
CHCCS405A     Work effectively with cultural diverse clients and co-workers 30
CHCDIS20A      Introduction to disability work 30
CHCDFV1B      Recognise and respond to domestic and family violence            50
CHCMH1B        Orientation to mental health work 50
CHCTC1A         Deliver a service consistent with the organisation’s mission and values 60
CHCTC2A         Undertake telephone counselling                       60
CHCCD13C       Work within specific communities 70

CHCCED301A   Facilitate provision of information to clients in the area of sexual and
                        reproductive health

 40

The remaining elective units may be selected from the Community Services or other National Training Package units available at this or higher levels

Contact Details:

Email:  student.services@iad.edu.au

Phone:  (08) 8951 1355

 


 

Copyright © Institute for Aboriginal Development 2006                                

IAD is a registered training organisation (National code: 0167)

3 South Terrace Alice Springs  phone: 08 8951 1311  fax: 08 8953 1884  Email: general.info@iad.edu.au
 

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